Soft Skilling

Soft Skilling of ADR Professionals

Technical expertise alone does not guarantee effective dispute resolution. The success of ADR processes often depends on soft skills such as communication, emotional intelligence, cultural sensitivity, ethical judgment, and the ability to manage power imbalances and complex human dynamics.
The ADR Centre is committed to the soft skilling of ADR professionals through targeted training, workshops, and experiential learning programmes. These initiatives focus on enhancing listening skills, facilitation techniques, negotiation strategy, empathy, and professionalism—ensuring that ADR practitioners are not only technically competent but also capable of delivering fair, humane, and durable outcomes.